FAQ

Frequently Asked Questions

How long does processing take?

Please allow 2–5 business days for order processing before shipment. Custom wigs may require additional processing time depending on customization requests.

How long does shipping take?

Shipping times vary based on location and shipping method selected at checkout. Tracking details will be provided once your order ships.

What’s the difference between Raw Hair and Virgin Hair?

Raw hair is completely unprocessed hair collected from a single donor, offering maximum longevity and a natural texture variation. Virgin hair is high-quality hair that has not been chemically processed but may come from multiple donors with a more uniform texture.

Can I color or style the hair?

Yes! Our premium virgin and raw hair can be colored, curled, straightened, and styled with proper care.

Are your wigs glueless?

Many of our wigs are beginner-friendly and glueless ready. Product descriptions will specify the cap construction and install method.

Do you offer custom wig sizing or customization?

Select wigs may offer customization options. Please review the product listing details or contact us before ordering.

What lace options are available?

We offer closures, frontals, and select lace customization options depending on the collection.

How should I care for my luxury hair?

Use sulfate-free products, avoid excessive heat, detangle gently, and store your hair properly when not in use. Visit our hair care resources for more tips.

Do you accept returns or exchanges?

Due to the nature of luxury hair products, all sales are generally final unless an order issue occurs. Please review our return policy for full details.

Can I cancel or modify my order?

Orders may only be changed or canceled within a limited window before processing begins. Contact us as soon as possible.

Do you offer payment plans?

Yes! We offer flexible payment options at checkout, including Shop Pay Installments and Sezzle.

How do I contact customer support?

You can reach us through our Contact page or email us directly for assistance.